LATEST Instagram Email

Omnichannel marketing, is it viable for small eCommerce brands?

As marketing becomes more and more complex, the options for small eCommerce businesses seem to be shrinking. It can be hard to know where to focus your efforts with so many channels to choose from. So is omnichannel marketing a viable option for small brands? And if so, what should you do to make it work? This post will explore the pros and cons of omnichannel marketing. 

As e-commerce grows in popularity, small businesses look for new and innovative ways to reach consumers. One increasingly popular option is omnichannel marketing, which blends traditional and digital marketing strategies to create a cohesive customer experience. So if you're curious about omnichannel marketing and whether or not it's right for your business, keep reading! We'll also outline some of the benefits of omnichannel marketing and share some tips on getting started.



1.     What is omnichannel marketing, and why should small e-commerce brands care about it?


Omnichannel marketing is a term you may have heard thrown around a lot lately, but what does it actually mean? And more importantly, why should small eCommerce businesses care about it? In short, omnichannel marketing creates a seamless customer experience across all channels – online and offline. This means that no matter where customers interact with your brand, they'll have a consistent and positive experience. As an eCommerce business owner, ensuring that your customers have a positive experience is key to your success. 


But what does that really mean?


In today's world of mobile devices and social media, customers expect to be able to interact with your brand in any way they want – whether that means shopping on their phone or checking out your latest Instagram post. And if they have a terrible experience with your brand, there are dozens of other brands waiting for them just around the corner. 


With the rise of social media platforms like Facebook and Instagram, people spend more time outside of their homes shopping on their phones or tablets. It's becoming increasingly difficult for small businesses to compete against larger companies that can afford to invest in omnichannel marketing strategies.


That's why omnichannel marketing is so important – because it ensures that no matter where or how customers interact with your brand, they'll have a consistent and positive experience.

Omnichannel marketing isn't something you can do overnight; it requires careful planning and coordination across all departments within your company (marketing, sales, product development).


It also takes time to build trust among consumers who may not yet be familiar with this new approach to doing business online. 

If you're looking for ways to improve how you market your products through multiple channels (online and offline), then read on! 


We'll explain what omnichannel is, why it's so beneficial for small businesses like yours, and show you some tips for getting started today. 


We think you'll find the results well worth it!

We've helped e-commerce businesses just like yours increase sales by 20% - 40% through our omnichannel approach! 



2.     How can small eCommerce brands create an effective omnichannel marketing strategy?


If you're a small eCommerce business, it's critical that you create an effective omnichannel marketing strategy. This can be a daunting task for small businesses, but it's essential to reach and engage customers in today's competitive market. You can get more customers and drive more sales by leveraging multiple channels. 


This blog post will discuss some of the best ways to create an effective omnichannel marketing strategy. We'll also provide tips on optimizing each channel for maximum results. So if you're ready to take your business to the next level, keep reading! 


When it comes to omnichannel marketing, you have three channels that are arguably the most important. These include your website or e-commerce shop where visitors can buy from via a credit card transaction; social media platforms like Facebook and Instagram allow users both current AND potential clients/customers and those who follow their page(s).


What's the best way to engage your customers? You might think it is using social media, but do you have an email list and SMS texts running in parallel with that. 

It's crucial that you build both an email list and SMS service so if anyone element fades in Google rankings for whatever reason-you'll still have other methods at your disposal!


You've got your website and social media channels, but what about email lists? Your ranking on Google or YouTube can fade with the next update if you don't take care of this! It's time to get serious.


The only thing that will never change is people's desire for information - so make sure they keep coming back by building an engaged audience through funnels made up primarily emails plus SMS messages. These assets can last for years if managed correctly - so make sure they're part of everything!


Don't forget about your offline presence! If you have a brick-and-mortar shop, use it. You can also do this with clients waiting in line to pay for their purchases. Using QR codes and automations on Facebook Messenger or Instagram. They'd be able to automatically receive updates from the store via email newsletter if they signed up for one of those services already (which I highly recommend).


Customers will be offered an opportunity when looking over receipts at home: They could sign up online using SMS text messages that send out rebates directly based on what was bought.


• Place the customer at the center of your marketing strategy.

• Understand that buyers select channels that are convenient for them.

• Start implementing this strategy even if you're a small or mid-size business.

• Integrate all channels to provide a positive customer experience.



3.     What are the benefits of omnichannel marketing for small eCommerce brands?


Nowadays, small eCommerce businesses need to adopt an omnichannel marketing strategy. By utilizing this approach, brands can connect with consumers across different channels and devices, delivering a seamless and consistent experience that builds trust and loyalty. In addition to providing advantages like including increased traffic, improved customer loyalty, increased sales, and customer engagement, omnichannel marketing is also more efficient than traditional marketing methods.


So if you're looking to take your business to the next level, don't miss out on the many benefits of omnichannel marketing.


• Increase customer base.

• Loyal customers.

• Reach new heights with less effort.

• Improved customer experience.

• Accept and embrace the multi-channel behavior of customers.

• Aim at one goal - make your customers happy.

• Implement more efficient marketing tools for a better customer experience.

• Eliminate ineffective channels - focus on those that bring results.


Other benefits:


- Save time and resources.

- Get a comprehensive solution that covers everything you need.

Automate your marketing tasks for better results.

Scale your business and sales without increasing employment.

- Focus on what's important - your business growth.

- Delight your customers with fantastic support.

- Save money on labor.

- Spend less time managing your business.

- Build the business you've always dreamed of. 

- Increase profits and save time with automation



4.     How can small e-commerce brands overcome the challenges of implementing an omnichannel marketing strategy?


Although eCommerce is overgrowing, small businesses still find it challenging to implement an omnichannel strategy. Due to limited resources, these businesses often have to make tough choices about allocating their time and money. So what challenges do small businesses face when creating an omnichannel experience for their customers? 


And more importantly, how do they overcome these challenges? In this blog post, we'll explore some of the biggest hurdles small eCommerce brands face when implementing an omnichannel strategy and offer tips on how they can overcome them. 


  • Find the all-in-one software tool.
  • Find the partner who will implement the solution smoothly.
  • Don't look for a corporate solution - you probably don't have resources for that!
  • If you have a substantial social media presence on Instagram, Facebook uses the tool to leverage that following.
  • Start building your email and SMS list now! You own it; this is your company asset.
  • Automate as much as you can.


There are so many moving parts and pieces that need to work together seamlessly for your business to run smoothly. It does matter because if you don't implement omnichannel correctly, your customers will get frustrated and leave for another company that offers better service.


The good news is that there are tools designed specifically for small businesses like yours! They allow you to manage all aspects of your business from one platform, so everything runs more efficiently and effectively than ever before!


You want to provide a fantastic customer experience every time they interact with your brand through any channel, online, in-store, on social media, or via text message.



5.     What are the future trends in omnichannel marketing for small eCommerce brands?


It can be hard to keep up with the latest marketing trends, especially if you're a small business owner. You're busy enough as it is! Marketing is constantly changing, and if you don't stay ahead of the curve, you'll quickly fall behind.


We've put together a list of the top five trends in omnichannel marketing for small eCommerce brands. Please keep reading to find out what they are!


Automation - With automation, you can manage and coordinate your marketing efforts across all channels more efficiently and effectively than ever before. Do not waste your time on repetitive tasks. For example, you can automate your FAQ or giveaways/promotions and make them available 24/7. Thanks to new advancements in automation tools, it's becoming more accessible than ever to create a seamless omnichannel marketing experience for your customers.



SMS and email marketing - It's no secret that customers today expect a seamless, omnichannel experience. This means that businesses need to use a variety of marketing channels to reach and engage customers wherever they are. SMS and email marketing will continue to be crucial components of a practical omnichannel marketing approach in the next few years. Here's why:


First, SMS and email are two of the most widely used communication channels. According to recent studies, 89 percent of people check their email at least once a day, and 95 percent of people who own a cell phone use text messaging. 


This makes SMS and emails perfect channels for reaching customers with timely messages about sales, promotions, and other important information.



Webshops (Shopify, WooCommerce) - if your business is online, you need to be selling through a webshop. And if you're using Shopify or WooCommerce, you're in good shape - these platforms are both mobile-friendly and designed for making sales. 


Most of today's sales are made through mobile devices, so you must optimize your webshop for smartphones and tablets. Recently, Shopify published data that shows almost 60% of all sales are now generated through mobile devices. That number will only increase in the years to come, so it's essential to make sure your shop can handle the traffic.  


Luckily, Shopify or WooCommerce will give you the best chance of success in this fiercely competitive market. If you're using WooCommerce, don't worry - most of the themes are mobile-friendly. Just test your shop on different devices and browsers to make sure everything looks good.



Mobile apps and push notifications in apps - utilizing a mobile app with push notifications can be a practical part of an omnichannel approach, especially when paired with other marketing channels such as social media and email.


You may have heard about having a mobile app for your business. But what you may not know is that having a push notification strategy as part of your overall omnichannel marketing approach is key to success. Push notifications are more likely to be seen by customers, but they also offer an easy way to keep your customers up-to-date on the latest news and promotions. 



Promoting short video content in almost all social media channels Instagram Reels, Tiktok, YouTube shorts, and Shoppable videos - Most social media platforms are now favoring short video content to engage users. This shift provides a new opportunity for eCommerce businesses to promote their products and services. By incorporating short video content into their omnichannel marketing approach, companies can reach more consumers and drive traffic to their websites.



It's no secret that omnichannel marketing is becoming increasingly crucial for brands of all sizes. By integrating your online and offline marketing strategies, you can create a more seamless customer experience that will make it easier for shoppers to find and buy your products. 



Conclusions paragraph: Omnichannel marketing is the future of how brands interact with customers. It's a popular buzzword, but it can be confusing and overwhelming for small eCommerce companies. 


Omnichannel marketing is digital marketing that crosses over between online and offline channels. It's the ability to reach customers across all contact points, including mobile, desktop web browsers, social media, email campaigns, or print advertising. 


For small eCommerce brands, implementing omnichannel strategies means thinking about how different parts of your business connect rather than treating each channel separately. Omnichannel might be your answer if you have a small eCommerce brand with limited resources but still want to compete in today's competitive retail environment.


The benefits of taking advantage of this strategy are increased traffic, improved customer retention rates, and better conversion rates, but implementing it can be tricky for small eCommerce brands with limited resources or teams.


There are tangible benefits to omnichannel marketing that we recommend all small retail and eCommerce businesses explore to gain an edge on their competition. What challenges do you face when implementing your omnichannel strategy? Is time management one of them? 


We have expert consultants who will help you overcome those obstacles and plan out your upcoming campaigns across platforms, so everything runs smoothly from start to finish. If this sounds like something you need or want advice on, book a call now!

Automations Digital

Subscribe to our newsletter